Segal Conflict Solutions - Recent Posts

How Retail Staff Can Handle a Customer Who Starts Shouting

When a customer starts shouting, the mood in a store can shift in seconds. Staff feel the pressure, other shoppers notice it, and the interaction can quickly spiral. The goal is to stay steady, reduc...

How to handle a shouting customer in a store

Dealing with upset customers comes with boundaries in retail. The situation becomes uncomfortable when someone begins to shout. The incident creates workplace tension for staff members while other cu...

Does family mediation work

When it comes to dealing with disputes and disagreements between family members, family mediation can be an invaluable service. Family mediation is a form of alternative dispute resolution that can h...