I do not recommend this clinic. The customer service is poor and the front desk girls are rude. I am never greeted on arrival and need to make a real effort to be noticed. My little dog was booked in for a wash and groom and they assured me this would include "claw clipping". They required him to stay for a period of four and half hours. When I returned to fetch him they charged me more than I had been quoted previously. I asked why they were charging me more, and they replied that my little dog had been difficult to deal with and not very compliant. They were prepared to argue so I reluctantly paid the extra and left. When I arrived home I noticed my little dog was limping and he yelped a couple of times when I picked him up. I phoned the Balcatta Vet to say that I think he'd been hurt somehow during his grooming session. They were quick to say that he was possibly bruised because he had resisted so much. I was told that I could bring him back for a "free" check. This was a real inconvenience to me and I live some distance from them, however, I thought it necessary. The woman vet that examined my dog acted "cold and off-handish" toward me, and when I said perhaps his claws are sore? She responded by saying, "he didn't have them clipped." I said, "but I specifically asked your groomer to clip them" The vet replied, "I'm not interested in what the groomer said to you". My sister, a disabled pensioner, no longer takes her beloved dog to the Balcatta Vet either. They will not accept part payments even though my sister has a history of finalizing her bills with them. The woman behind the desk said to her in a very loud voice in front of other clients, "if you can't pay in full then find somewhere else to go". My sister and I have found a vet now, who is compassionate to both the pet and it's owner. We also know now, exactly how expensive Balcatta Vet actually is in comparison to other veterinary clinics. Balcatta Vet quoted my sister more, for a certain dental procedure for her dog, than my own dentist charges me, for the same procedure!