Callactive Pty Ltd - Recent Posts

Outsource Your Contact Centre to CallActive

CallActive has a 1300 seat contact centre in Melbourne, Australia; and another 420 seats in Wellington, New Zealand. If you're looking to outsource your contact centre, we offer fully customisable, t...

Top Ten Tips to Improve Your Personal Success

Whether you are an Agent on the phones, a Manager, 2iC, IT geek, Janitor, or anything else you want to be in the whole wide world; these are my personal top 10 tips to improve Personal Success. Perso...

CallActive further expands its Wellington Contact Centre

CallActive CEO, Rick Allan has announced that CallActive have secured a second floor in their Wellington, New Zealand contact centre, bringing the total operational capacity to 420 seats. Continue Re...

The Benefits of “Nearshoring” your Contact Centre

In the past few years, Australian companies have been offshoring their customer service contact centres to places like India and Philippians. The downside – consumers are having difficulties with the...

It’s Halloween at CallActive

It’s that time of year when we dress up in our spooky outfits and come to work. Yes, we are celebrating Halloween at CallActive! Every year we decorate our workplace to celebrate the occasion. It jus...

A First Call Resolution rate of 91.5%

One of our founding clients in our Wellington Contact Centre is already achieving a First Call Resolution rate of 91.5% after just eight weeks of operations. Centre Manager, Clancy Brodrick said “The...