The manager who gets the dog from us is soo rude and could use a smile. They handle the dogs behind our backs very badly, I witnessed this one time on some small dog and felt really bad. Not taking my dog there ever again. They just run a shady business and charge you silly. Please don't take your precious pooches to them. Awful and rude. She has no answers to any questions asked. Terrible customer experience. Feel like reporting her to the authorities.