Samantha Jasmin Samantha Jasmin's profile
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Reviews
Review about Diamond Property Group Australia Pty Ltd, Seville Grove
9 years ago
Incompetent company, who are quick to send lawyers letters for fees you had no idea about, however not smart enough to read paperwork to send an email or phone or send a letter. Asked nicely for a simple fee to be waived because it was not my fault I was not aware the strata fees were in arrears. Instead they made every excuse under the sun that they were not to blame. Would have been ok to bear the cost had they had just apologised. Worst customer experience with any strata company and that's saying a lot. At all cost AVOID! Have made a complaint with SCA
Diamond Property Group Australia Pty Ltd Business
It is unfortunate that you have taken this matter to a public review, and note that we have already responded privately with regards to the regulations of the Strata Titles Act and your outstanding arrears. We are simply upholding Section 36(4) of the Strata Act and would not have sought legal action if your levies had been paid when due. I do sincerely apologise for the inconvenience to you of incurring interest on your outstanding amounts, however this would not have occurred if the payments had been made on time. If you had simply provided a phone number with all the digits, we would have been able to phone you. However we did send a letter to your residential address, but still no response from you.