Buyer Beware. I used polmac trailers to build a customer tip trailer to start my business with agreed 2-3 week time frame. At pick up they didn't give me the courtesy to advise it wasn't ready, let alone wasn't started, upon entrance I had to remind them who I was (each time). I went back a week later and it still hadn't even been started, no parts ordered, I got suspicious and asked for a hand shake promise of delivery next week, stressing that I had taken leave to start my business and this leaves less time to get out and about. Again at the 5th week it hadn't been started and was promised a priority job would be placed and it'll be done within a week. At week 6 it had not even been started, I knew then that I was in trouble, they had my money and when asked for it back they said "there's no chance of that as we've now bought the parts", after I explicitly said not to if they couldn't finish it by week 6 as my leave was over and I couldn't do the work I had clients already set up for. They had $7800 (50%) deposit. I received a email following several phone calls offering a refund over several weeks. To cut a long story short, I investigated further and found that they had been bankrupt before and that they were using a separate bank business account (under Trailerparts Australia) to put money into under another ABN. I used the bank to reverse my credit card payment portion on grounds of non receipt of goods (praise to the CBA) and kept on trying to get my $1000 back, this started in May and it was now August, I finally met the so called Boss when I went in unannounced and he swore like a drunk at a pub at me, absolute garbage out of his mouth, he said he didn't care (censored wording) about my business or anything at all and he wasnt giving my money back as I had used the bank. In other words, they weren't going to give it back, they didnt give a stuff. They are the worst people to ever deal with and a hand shake with them means nothing. Do not go there if you value your health (due to stress) or your money.