My dog was taken by my mum to Wantirna Vet Clinic for his annual checkup. He has a thick coat and she had him shaved right down to the skin a few days prior to his appointment, for the summer hot weather. When I saw him a few days after this appointment, I noticed many cysts, some of them up to 6cm in diameter, on his body and legs. I was understandably concerned about these cysts, however my mum said that the vet didn't mention them. So I called the vet to complain, and they said that they would happily have another look at my dog. I asked whether this would be covered by the $274 bill that we were charged, and the woman on the phone became very defensive and angry. She said that it was our job to point out to the vet the symptoms. I said that we paid for an annual checkup and that the vet should have noticed these. She said that if the vet didn't notice the symptoms "for whatever reason" then we would have to pay for an additional consultation. I suggested that the reason was that they didn't do a good job. She became very angry and rudely terminated the conversation. I have been taking my dog to this vet for many years, but I will not be returning to this business ever again after it became very apparent that they are only interested in our money, and not in doing a good job or having good customer service. (Did I mention there was also a 45 minute wait after the appointment time?) My advice is that this business will take you for your money without care for your loved one, so if you're smart, you will go somewhere else.