Trying to make a product complaint but cant talk to a human "expert", unless i pay $2! I paid $50 for a faulty product. Im trying to let you know, and hopfully come to an amicable resolution eg replace faulty item or get a full refund. But i can't talk to anyone unless i pay $2! Thats terrible customer service. I have no choice but to contact the Australian Dept of Fair Trading, to complain about product and company. This is not how you treat your customers or run a business that sells to the public.