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Review about Paws Up Dog Grooming Essendon, Essendon

4 years ago

After taking my dog to Paws Up Dog Grooming for 3 years I was told that I was no longer welcome to come back. The owner/manager was rude and her customer service was disgusting. On my last visit I had mentioned to the receptionist that the prices had gone up extensively which they had and just asked if they could trim my dogs face a little better as it was uneven the last time. She obviously did not like this so I was not expecting such rude in my face abuse and I was left feeling quite traumatised by her words. After my husband found out he decided to go and speak to the owner/managerand all he got was verbal abuse. She swore and shouted to him whilst my husband remained calm. She pointed out my husband to her staff that he was the owner of this fkn sht dog that had been coming to them for 3 years. My dog is very anxious and can be difficult to groom at times but I certainly did not expect to have been abused by this individual. She also proceeded to call the police whilst still swearing and yelling profound language whilst making sure she was not in the cameras view . I would definitely not recommend this groomer as her customer service was unprofessional and the welfare and care of animals do not rate high in her eyes.
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