I recently had the exact same experience and will not be returning to Willow Park Nursery. My husband and I approached an older gentlemen at the counter and asked for some advice about a specific tree we want to plant. The man stood there with a blank expression and after an awkward silence he said very rudely that he isn't just going to talk to us about the tree and that we have to ask him questions. I responded asking if he could follow us to where the trees were because I could see that there were different species and wanted his advice, he again very rudely told me that he knows what the trees look like and that he sees them everyday so he doesn't need to go out and look at them. I was actually in shock with his response. Of course he knows what they are and what they look like - HE BLOODY WORKS THERE and that's why we were asking for his help!!! Go figure?!?! We ended up going down the road to the other nurseries and were greeted with such lovely customer service. Very very disappointed with Willow Park and hence why we will never return.