First of all be aware that the "pool builder of the year" thing is as dodgy as they are. I called SPASA who award them this as I was shocked based on my experience and they told me that they self nominate...so they nominated themselves, for all the awards, and they "won" because of the volume etc they do, not because of any form of quality. To the review - Every...single...step was just painful! Don't even consider them. Step 1 - Layout - They didn't allow enough slab for a pool gate and the pool fence (kind of necessary). I picked it up prestart and were told no probs we'll fix it. Step 2 - Dig day - The actual owner Sean (very cocky and rude) marked the pool and surrounds out. I reminded him at the start there was an issue with the layout re pool gate and he said no worries...then still marked it out incorrectly. I pointed it out and rather than say "gee thanks, you saved us some dramas" I was told it would now be a variation of over $1000 (for 200mm of concrete) and that if I didnt agree to it he would send the excavator back and charge me for it. He also said "mate why dont you let me be the project manager and you just enjoy your new pool"...all while messing up the markout... Step 3 - Excavation - We were forecast for rain for 2 weeks and I asked to just delay rather than risk collapses. They promised me it would be dug on wednesday and concreted friday avoiding that. Yeah, that didn't happen and the pool sides all collapsed in and they wanted to charge me to redig it... Step 4 - Plumbing - All the plumbing had to be redone by professionals we engaged as, to quote them, "this is the worst we've ever seen". We had 9 90degree bends from the heat pump to the chlorinator...should be about 3 tops (which is how it was redone). They also put the chlorinator below the top of the filter, this apparently can cause gas to become trapped and can be quite dangerous. Plumbing was done by their head builder mind you...words can't explain how much effort we had to go to to get this fixed... Step 5 - swim jets - we had $8500 swim jets installed... they installed them crooked, compromising their effectiveness. Concreted in, cant fix... I could go on and on about how they ruined the new chlorinator and needed to fix it, how the overflow pipe wasn't installed correctly making it useless, how their staff kept urinating on my house and over the time they took to build it has stained my house and smelled terrible. How they are amazing when selling you their BS, always responding to emails etc, then literally the moment you pay the deposit and sign you suddenly cannot get a hold of the anyone. They made something that should have been exciting and for us to look forward to the most painful, frustrating and stressful reno/trade experience we've had (and we've renovated and flipped 5 houses). This was supposed to be our "forever" home. Now I cant stand to look at the pool and we're selling... Just avoid for your own sakes!