U Blinds Australia, Fairfield, VIC

As per other reviews this company is one of the very worst to deal with. In our case we had Venetian blinds installed in several rooms at a cost of $3000. From the time they were put up they did not work correctly with the turning mechanisms failing so blinds offered no privacy when shut. Pull cord needed the strength of two hands to make the blinds open and shut. We had to make 6 phone calls just to the salesman David before we got any progress. Eventually an installer came out again had a look declared that he didn’t know what was wrong with them and couldn’t fix them. Told us to ring Tyson the manager. Spoke to Tyson who talked the talk but obviously had no intention of assisting us. A total of 17 phone calls with no luck. Eventually we had Consumer Affairs Victoria get involved. They also spoke to Tyson who agreed the blinds were faulty and told them he would sort matter with his director and get back to us with a solution. Obviously nothing eventuated. As others have done in other states we are now in the process of commencing the process of going to Victorian Civil and Administrative Tribunal and then taking further action through ACCC as they now have a history of this type of behaviour. Our advice is deal with this company at your own peril.

Read reviews before you contract this company to undertake work! Untrustworthy operator and unsafe installation - BEWARE! Purchased two outdoor motorized blinds with a 50% deposit. Delivery and installation ran very late but this was not a concern. When installation took place there was multiple issues: 1. One of the blinds was not functional 2. Flashing to outside was not complete 3. Cover fell off during operation, could have killed a child if under it 4. Remotes programmed incorrectly 5. Blinds not square to surrounds & large gaps 6. One concrete screw on each end holding very heavy blind 7. Inside blind covers cut too short & not secured 8. Brackets not fixed securely in place 9. Poor workmanship 10. Very dangerous as cover fell as per video stills below There appears to be no documentation or attention to: - staff training - quality control - follow up service - safety on site or in finished product The installer agreed to come back within a week and repair/ finalize. Unfortunately my wife felt bullied by the installer and paid the full amount of the balance of the invoice (on his insistence) which was obviously a mistake. Why is their policy payment in full before completion? Read their reviews, it's the only way they ensure they'll be paid for their pattern of conducting incomplete and poor quality work. Since final payment was made we have been communicating with sales person "Jodie" around rectification and finishing however have not been successful in having rectification made or a timeline to complete. The outcome is the company has been paid in full for a product that has not been finished and one of the blinds is not functional and dangerous to operate. My advice to others is look for a credible operator but if you do choose this company hold back 50% payment until job is satisfactorily complete. I will be finding an alternate supplier to rectify the works undertaken and will take legal action to recover the costs. Footnote: got a call from Director Chris after my review who said he will not be repairing due to my review and will see me in court - LOL. I'm guessing "see you in court" would be a regular occurrence for this company. Chris did not question my concerns over quality or safety, his response leads me to assume these types of complaints are normal.

WARNING: DO NOT BUY BLINDS FROM THIS COMPANY I took U Blinds Australia to NSW Civil & Administrative Tribunal and the tribunal found: “that the blinds are not of merchantable quality, and are not fit for the purpose for which they were supplied. The Tribunal is satisfied that the failure to comply with the consumer guarantees is a major failure, because a reasonable consumer would not have purchased the blinds if they knew that they would continually break and need ongoing repairs.” I have also had a judgement/order registered in the Local Court against U Blinds, which is still outstanding. In my experience U blinds, and in particular the director Mr C Ralph, has demonstrated a total lack of compliance with their contractual arrangements, warranty conditions and consumer law. The company has an appalling attitude towards its responsibilities under consumer law and a total disregard for the rights of its customers. U Blinds have ignored both the Tribunal and the judgement, which shows their utter contempt for the law and the rights of the customer. Avoid using this company!!