The Watchmaker, Windsor, NSW

The Watchmaker’s store is filled with interesting curios but they are all overpriced and suggests they are there more for the atmosphere than to be sold. I have a luxury brand watch that has sat idle in my drawer for several years and it needed a battery. I took it to The Watchmaker and explained I didn’t want to spend very much as I hadn’t used it in years and may not wear it often. He quoted $50 to replace the battery and pressure test it as I waited. After waiting for over 30 mins he reported that it had failed the pressure test and would like to refer it to his boss. I agreed but restated that I didn’t want to spend much money. After a few days he called back to inform me it needed a new crown wheel at an extra cost of $80. I declined and asked him to just replace the battery only. He flatly said “NO” they would not put a new battery in the watch. I dropped in to collect the watch and ask for an explanation and I was taken aback by the bad attitude as they had already branded me as a trouble maker. I pressed for an explanation and he have an apathetic response and although I was not happy I agreed to pay the extra. He made me sign a makeshift contract on the back of his business card agreeing to the extra cost. When I collected the watch he stated the total was $180 to which a reminded him $50 + $80 is $130. After much mumbling with his boss they agreed to the $130. I will not be returning and warn others of their lack of customer service and respect.