Pure Scandinavia, Maroochydore, QLD

Dear Traveller, Thank you for your feedback on your recent "17 Day Festive Lights under Nordic Lights" trip with us. We sincerely apologise that your experience did not meet your expectations. We understand your frustration with the lack of transparency about the need to handle your luggage. Unfortunately winter conditions do add another level of inconvenience moving around with luggage even when distances are short. Regarding the hop-on hop-off options. We assume you are talking about Helsinki which is has very limited options for sightseeing tours during winter and the tour we include is the only scheduled option available. Tours with private guides are available for groups but prohibitively expensive for just two persons. We're pleased to hear that you found the destinations, especially Pyhätunturi, breathtaking. We do strive to showcase the beauty of the Nordic region while offering affordable travel options. Regarding the price adjustment brought about by currency fluctuations between the time of reservation and final payment being received. This clause is part of the standard terms and conditions within the industry. However, it seems that there was an oversight on the part of the third party you were working through and our Terms & Conditions were not forwarded to you when initially received. We do value your feedback and always strive to improve our services. Please feel free to contact us directly if you have any further suggestions or concerns. Sincerely, The Pure Scandinavia Team