Family Doctor in Waurn Ponds, VIC

I attended MedicalOne Waurn Ponds on 3 September 2025. I wasn’t informed of out-of-pocket fees despite being asked for my Medicare and Health Care Card, and assumed it was bulk billed. After a 20-minute consultation where I was only given a blood test request and a prescription for an over-the-counter medicine, I was later charged $135. I received a phone call asking for my bank card details before even explaining the amount, which felt unprofessional and accusatory. The invoice was then emailed and I paid promptly. The lack of transparency and the way the payment was handled were very disappointing. Patients should be clearly told about fees before seeing the doctor.