Effective Date: This privacy policy is effective as of 13.03.2025.
By accessing or using our Services and Websites, you agree to the terms of this Privacy Policy. If you disagree with any terms, please discontinue use immediately.
a. When you visit our websites
We collect browsing data such as browser type, IP address, geographical location, referral source, visit length, and pages viewed ("Navigational Information").
b. When you use our platforms and solutions
When you engage with our Services, we collect personal information such as your name, email address, company name, and contact details. For transactions, billing data, and subscription-related information, we collect company addresses and payment details.
c. Import options
If you use features like the "import option," we may collect contact details or personal data about your users and associates as provided by you. You are responsible for ensuring compliance with applicable privacy laws when sharing third-party data with us.
a. Compliance with the Australian Privacy Act
Where applicable, data processing complies with the Australian Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs). We rely on lawful bases such as consent, contractual necessity, or legal obligations. We may retain information after account deactivation to comply with legal obligations, resolve disputes, and enforce agreements.
b. Operational and marketing purposes
We use data for:
We may combine Navigational Information, Personal Data, and publicly available data to personalize and improve your experience.
c. Administration
We use your email address or phone number for administrative purposes, such as customer support, notifications, or addressing intellectual property concerns. Payment information is used to verify financial qualifications and process transactions through trusted third-party providers.
d. Marketing
Your Personal Data may be used to send information about new features, products, or third-party services that may interest you. You have the option to manage your preferences and opt out of marketing communications.
a. No selling of your personal data
We do not sell your personal data under any circumstances.
b. Your instruction
We share and update your personal data only as instructed by you, including under agreements and terms.
c. Vendors and service providers
We collaborate with third-party vendors for service provision, processing, and improvements. These entities must comply with our data protection standards.
d. Marketplace vendors
Access to third-party vendors in our Marketplace may require data sharing to enable services. These third parties have their own terms and privacy policies. We encourage you to review their privacy practices to understand how your data is handled.
e. Mergers and acquisitions
In the event of business transactions like mergers, acquisitions, or similar activities, personal data may be shared or transferred, subject to confidentiality agreements.
f. Anonymized data
We may disclose or use anonymized or aggregated data for research, analytics, and other lawful purposes.
g. Legal compliance
We may disclose personal data to comply with applicable laws, regulations, legal processes, or enforceable governmental requests. Examples include subpoenas, court orders, or protecting the safety and rights of individuals.
h. Clearbit
Certain features use Clearbit to enhance forms and pre-fill data. Data sent to Clearbit includes email addresses, and the service may return professional or demographic information such as employment details or company information. This data helps us update, expand, and analyze our records and provide targeted advertising.
i. YouTube
We use YouTube API Services to display and interact with YouTube content. By engaging with YouTube content, you agree to their Terms of Service and Privacy Policy. The use and transfer of information received through Google APIs comply with Google’s API Services User Data Policy, including Limited Use requirements.
We use cookies and similar tracking technologies on our websites to enhance your browsing experience, analyze site traffic, and deliver personalized content and advertising. Cookies are small text files stored on your device that help us recognize your browser and remember your preferences.
You can control or disable cookies through your browser settings; however, disabling cookies may affect your experience on our sites. For more information about the cookies we use and how to manage your preferences, please see our Cookie Policy.
We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, disclosure, alteration, or destruction. This includes using encryption, firewalls, secure servers, and regular security assessments. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security. We encourage you to take precautions when sharing personal data online.
Under the Australian Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs), you have the right to request access to the personal information we hold about you and to request correction of that information if you believe it is inaccurate. To exercise these rights, please contact us at [email protected].
Cylex does not have an establishment in Australia. However, as we offer services to individuals in Australia, we process personal data in accordance with the Australian Privacy Act 1988 (Cth). We are directly reachable for all privacy-related matters through our Romanian headquarters. Cylex does not maintain a physical representative or office in Australia, and all privacy-related matters are handled directly by our Romanian headquarters.
If you have any questions or wish to exercise your privacy rights, please contact our Data Protection Officer at: