Transitions Hair Group, North Adelaide, SA

Please do not go to this salon. My experience with them has been beyond negative. Kym, the 'owner', has absolutely no idea about this industry, yet she is the lead consultant for new customers. Their 'senior' stylist doesn't listen properly and makes decisions based on her own interpretation. They accused me of lying about the style pictures I showed them, claimed that the warranty for the unit was passed, and the owner, Kym, always has an excuse as to why she doesn't make contact. The stylists say they had extra training to deal with hair units and systems, though there is no proof of this. They are combative and unwilling to accept when they are at fault. While they may be cheaper than other places, there's a reason. Their quality of service is abysmal, and while they preach that all they care about is customer happiness, this is unequivocally a lie, as they complained that I 'cost them' money for canceling an appointment when they knew full well that I was requesting a refund for my unit that was not up to standards because their stylist didn't listen. Based on my interaction with this company, I'm sure they will have this review removed. I will keep a copy to post again to ensure consumers are fully aware of what this company is like.