The Shed Company Newcastle, Rutherford, NSW

BEWARE Did not advise that the delivery was coming and then dumped us A Metrol delivery arrived at our home at 7am without notice. We could not accept the delivery. The Shed Company then pulled their building contractors off the job, despite that full payment had been made. This was not the only problem: - The company personnel 'sold' a turnkey shed with promises of a smooth build - the contract arrived weeks after deposit was paid and separates the shed supply from the slab and construction - We paid $800 to the Shed Company to help with the certifying. The Shed Company sent multiple emails asking one question and then another, and then another. Why did they not request all the information at one time? Why did they blame the certifier for the excessive requests for information? - The Shed Company wanted is to store the components from May 23 despite advice that their associated contractor had scheduled the build in Aug 23. - We could not store the components for 3 months, unsecured - We could not move the components to a place of safety as we are disabled pensioners - In writing, the Shed Company promised storage at differing amounts - The Shed Company did not contact us to advise the components were being delivered. This is against their website promise. - Metrol did not contact us to advise of the delivery Further customer service gems: - In email, the Shed Company called us rude, demanded payment and threatened if we did not comply, that they would pull their contractors - Despite us meeting the 'ransom' terms and them receiving the full sum. The Shed Company's building contractor advised they would not do build our shed as agreed. - The Shed Company could NOT simply align raising their order to meet the build schedule. This happens in 95% of their jobs according to The Shed Company's email. The Shed Company have structured their supply and construction business by a series of separate companies. Yet in writing, assert their control over their contractors. We were bullied into finally accepting delivery and left to find our own builder. The Shed Company then invoiced $1100.00 for our refusal of the first delivery that they did not advise of. Check out the testimonials too - there is one by The company personnel who coincidently has the same name as The Shed Company employee who was involved in our fiasco. One regret, I told The company personnel she had done a good job when she sold the shed to me. But in saying that, I guess she totally pulled the wool over my eyes and lied to me. How rude it is if a customer asks for what was promised. Strongly recommend GO ELSEWHERE.