The Optical Superstore Loganholme

I just walked in and looked around and decided to book an appointment for an eye test that was definitely due. I usually go around my local shops so as to support local businesses, but since I was already in the shopping centre I thought why not! My opinion of this business is they were disinterested in me as a customer and they were not friendly at all. Maybe a smile on there faces and a, “hello,” would have left a better impression! When I returned to have my test same thing! Cold reception and even after my test when I had to select my glasses the receptionist couldn’t be bothered showing too much interest and I got the feeling she just grabbled any pair off the shelf she could find! When it came time to pick up my pair of brand new glasses, I walked right up to the counter and she said, “yes!,” I then told her I was here to pick up my new glasses and then silence … as she stared right at me and not even uttered a word until I figured out that I had to read here mind! No, “hello how are you today?” Or, “how may I help you today?” “Oh, ok and what name was that under?” So as you can see I am really surprised at the response I got from this business’s unfriendly and clearly lack of interest in the customer, given that the whole shopping centre is struggling for business and reputation that Australian customer service is so poor! I find it hard to recommend this branch to anyone else and I will not be returning for any future business.