Sydney Dermal Lounge Clemton Park, Campsie, NSW

BEWARE: I visited this establishment in April and it was the worst decision I have made in my adult life. I was coerced into signing a loan agreement with their external financer Humm for around $5000 by Deanna, one of the consultants there. I was told that I was signing an eligibility assessment form to assess my eligibility to take out a loan for a treatment pathway that cost $6000. I was not told that this was an irreversible process as I had paid a $99 consultation fee for some skin imaging photographs and an appointment was made for me the following day to come in and sign the loan agreement and to make a deposit to sign the contract as my eligibility had been approved. When I called them the next day to tell them I no longer wanted to proceed, they explained that I had already signed the contract and that it was an irreversible process. I explained to the receptionist that I would like to speak to someone because that was not what I had been told in my appointment. I was in shock and in tears and she attempted to turn the situation around on me to say that I was being rude and abusive? I had been lied to. No documentation had been requested, no bank statements, no payslips, no credit checks. None of the usual documentation was required as is when undertaking a loan application process. I was also told by the consultant to amend my employment status in order to increase my chances of eligibility. The receptionist on the phone was very impolite, she could not answer any of my questions and was very unhelpful. When I asked to speak to a manager or someone that could help me because she couldn’t; she turned the situation around on me to make it seem like I was being rude and aggressive while being in tears on the phone. I have since spoken to friends about both Humm (the external financer) and Sydney Dermal Lounge who have had similar experiences. I have had friends and acquaintances from within the skin care industry, after I have spoken to them about this situation, tell me that they have visited or have friends that have visited Sydney Dermal Lounge and paid for these treatment plans with little to no results but paid huge amounts of money for their treatments. Sydney Dermal Lounge attempted to resolve this issue by giving me credit for skin care products, for $5000? Or to sell the loan that I was unwittingly forced to sign for. They did offer a discounted treatment plan for just under $5000. But the fact of the matter is I was coerced and hoodwinked into signing a loan agreement under the guise of an eligibility form. Their entire business model based on deception and deceit and I don’t want to give them a cent of my money, meanwhile they maintain that I knew what I was signing up for all along. They refuse to accept responsibility. I now have to go through Fair-Trading and the Australian Financial Complaints Authority to try and resolve this issue, however, I have a feeling that this will end up in court, which would be a much better use of my finances. If you are reading through these reviews to see whether you should visit this establishment, DON’T DO IT. But if you do, at least you know what you’re signing up for.