Subsidence Advisory NSW, Newcastle West, NSW

Subsidence Advisory is a NSW Government agency dedicated to helping communities who are impacted by coal mine subsidence.

Operating under the Coal Mine Subsidence Compensation Act 2017, Subsidence Advisory:
• provides advocacy and support to local property owners affected by coal mine subsidence in NSW
• manages all compensation claims if mine subsidence damage occurs and supports property owners throughout the claims process
• regulates development within Mine Subsidence Districts to help protect homes and buildings from potential subsidence damage.
• Operates a 24 hour emergency hotline for members of the public to report subsidence safety issues or subsidence holes on1800 248 083.

Mine subsidence is the movement of the ground that can occur after underground coal mining, this movement can cause tilts and strains on the ground surface. Sometimes this movement can cause damage to buildings and structures. The extent of damage may vary depending on the depth of the mining, the geology of the land, and how the coal was extracted.

Safety is Subsidence Advisory’s highest priority. It is important people living in active or non-active mining areas are aware of what mine subsidence is, the signs that mine subsidence may have occurred and to immediately report any subsidence safety issues.

If you suspect that you have a subsidence emergency at a property or have found a subsidence hole, you should keep away and immediately report it to Subsidence Advisory’s 24 Hour Emergency Hotline on 1800 248 083 who will coordinate a response. If there is an immediate threat to life or property call Triple Zero (000).

Find out more at nsw.gov.au/subsidence-advisory