Stargate Engineering Pty Ltd, Berwick, VIC

Customer service basically non existent. Almost a week later still no follow up to make a time to come and quote. When asked if I could make a time they said we will call you. This was a week ago.

We are another unlucky customer that have learned the "hard way" - or should I say "the hardwood post way". Between neighbours and ourselves we decided to use Stargate fencing and chose hard wood posts. In the box on their quote it is "ticked" as Iron Bark posts (which we understand is a dense/strong long lasting hardwood). However after 5 years (2017) a very long section of our fence started to lean over and by 2018 it had to be repaired for fear of imminent collapse. The fence was inspected and repaired by a qualified trades person and to our our horror most of the posts had rotted out at the bottom. We had to replace 8 new (cypress pine) posts and 31 palings, so a costly exercise. At the top or our drive the fence is angled and it was noted that this 4+ metre span did not have a supporting post in the centre (causing the fence to sag/bow and drop 50mm below the the bottom panel). Hence this also needed to be repaired and an additional post fitted in the centre. There is still another equally long section of fence along the back of our garden and we fear its only a matter of time before it will need the same attention? We wrote to Stargate explaining what had happened and gave them the opportunity to respond. We sent the letter by registered post so we know they received it on 31/3/18, but no response from them. We would expect the new fence to have lasted 15 to 20 years so want to warn others to steer clear of this company or at least don't choose hardwood posts. Unless of course you are planning to move and don't care if the fence doesn't last very long. Yes, they have nice photos on their face book page of their latest jobs but who knows what happens after 5 - 6 years? And they don't seem to care!

The timber fence that Stargate Berwick put up for us was also cheap and nasty. The fence became bowed and loose within a couple of years. Over the next few years most of the posts have rotted at ground level. It is not even 7 yrs old and needs replacing. Customer Service is non existent after job finished, you're on your own.

Stargate were the cheapest fencing contractor around (and still pretty much are), but the fence I had put up used cheap materials and workmanship was average at best. After about 5 years sections of the fence became bowed and loose, and 8 years after being built, some of the "hardwood" posts have rotted at the ground and the fence will soon need to be replaced again! They certainly don't 'make them like they used to', and unfortunately I cannot recommend Stargate based on the quality of the work encountered. Their price is certainly competitive, but for an extra $10-20 per metre I'd rather get quality materials and workmanship now! I learnt my lesson!