Snap Fitness 24/7 North Ryde, Macquarie Park, Sydney

On May 3rd, I contacted Snap Fitness North Ryde and informed them that my husband and I would be traveling overseas in the coming week for three months and that our accounts should be paused. On the 4th of May, I received a response that both my husband's and my accounts would be paused for the requested 3 months. On the 19th of June, while overseas, Snapfitness charged our accounts. I emailed the fitness center and reminded them that we were on vacation, and they sent me a refund on June 22nd. Surprisingly, we were charged a SECOND time on July 3rd. I contacted the fitness center and reminded them that I had requested for our accounts to be paused for three months. It's understandable to make a mistake once. However, twice is suspicious. Were they hoping we weren't monitoring our bank account while we were away so they could get away with charging us? Unsurprisingly, this shady business charges us for the THIRD time! That is THREE TIMES during the "freeze period" our card had been charged. The gym refused to refund us because, as they stated, "We never received an email to place your husband's membership on pause. We will not be able to refund it as we had no notice." Then they proceed to argue with me! As if what they were doing wasn't bad enough, they had to throw in poor customer service. WHAT A JOKE!!! The initial email included my and my husband's names. His account has been paused for the past two months. Why was it paused for two out of three months if you were never notified?! Avoid this gym at all costs!