Ryan Street Air-conditioning & Auto Electrical, South Grafton, NSW

Have used Ryan St Auto & Electrical for many different vehicles over the years and supported the business with thousands of dollars and was always pretty happy with the service until recently. I took my 2015 GXL Landcruiser dual cab 79 series which is a $100K + vehicle in value. Dropped the vehicle off in the morning to get its new spot lights fitted. Upon picking the vehicle up that afternoon, there was a noticeable dent in the chrome grille in the same area the spot lights had been fitted. I asked Adam what this new gouge/dent was and he told me that they had not done this and the "Sun had bubbled the grille". I just could not believe the response from the owner and operator of this business, as I had dropped the vehicle off to them that morning with not a mark on it. The rest of the vehicle is near immaculate inside and out. I then paid the $330 bill for the spotlights and uhf to be installed, despite the clear damage to my vehicle. I already had bought these products myself, purchased online. Upon taking the vehicle home, I tried to use the new spotlights fitted, they DID NOT even work. I showed the clear damage to my Parents who have helped me financially with this expensive vehicle, and they could not believe it. They could not believe that this business could not own up to this clear damage that had occured. The next morning, My Mother and myself went to Ryan St Auto and Electrical to ask what could be done about this damage, Adam did not want to take any responsibility for what had happened or the duty of care of the vehicle while it was there. We were only polite and amicable to him, however, he then started trying to intimidate us and started raising his voice and swearing at my Mother. We could not believe the customer service at this business and from the business owner/operator. We then told him we will have to go to Fair Trading to sort the issue out. The complaint is being dealt with by Fair Trading now. Very disappointing to have used a business and service for many years and different vehicles, to then be treated the way I was. Not happy with the service or the workmanship and unfortunately in small towns, bad reviews and service travels further than good reviews. Will not be recommending.