Peter Campbell Realty, Albany Creek, QLD

At one point, one of our customers come in contact with one Team Campbell at that moment in time we will be Peter Campbell Realty. Our entire reputation as a company will be in our hands and we will make an impression. The more loudly than all our community involvement, all our advertising and all our public relations put together. We strive to be the very best. We do the best job we are capable of all the time and we are proud of what we do. We react quickly to resolve problems immediately. We smile; we are on stage. We always maintain positive eye contact and use our service vocabulary. We tell them "Certainly", "I will be happy to do so", and "it will be a pleasure". We are friendly, helpful and courteous. We treat others, as we would like to be treated ourselves. We are ambassadors of the Company when at work and at play. We always speak positively and never make negative comments. We are positive partners, with local community organizations. We are positive. We try to find a way to get it done. We always try to make it happen. We never give up. We use proper telephone etiquette. We always try to answer within three rings and with a smile in our voice. If necessary, we always ask if we may place customers on hold, and we eliminate call transfers whenever possible. We are knowledgeable about our agency and if we don't know, will organize a referral or research. We never say "no". We will use the long-term expertise of our founder, to analyse and suggest alternatives. We are proud of our agency, its ethics and involvement and its long-term knowledge of the local area. We will do our best.