Ozzy Tyres Roxburgh Park, Coolaroo, VIC

Absolute joke of a business, never experienced such unapologetic poor workmanship. After being recommended to ozzy tyres Roxburg Park I had them install a snorkel on my car. It was ready to be picked up at 6.30pm 1.5 hours after they closed and upon inspecting the new install I found the snorkel scratched, bracket scratched, missing bolt from bracket, the guard cut too big, metal shavings left in the car and to top it off a grease hand print on the interior roof lining. I knew it was a rushed Job. Management was not onsite and the blokes from the workshop had no solution for me other than to call back the following day. After a difficult conversation where the manager started out not wanting to acknowledge the issues were significant, the Manager agreed to have all this fixed within a day however very unwilling to give out details so I could escalate the issue further. When I reluctantly dropped the car back off I felt that he barely listened to what I had to say. After 3 days I got the car back mostly fixed but with another grease hand print in the interior lining and various scratches remaining. Manager said they’d fixed the issues the best they can and made comments various times that it’s a snorkel it will get scratched anyway. Very disappointing to pay for a brand new product and receive a substandard product and a damaged vehicle. There policy is pay in full before work even starts which ultimately gives you no leg to stand on when something goes wrong. Do yourselves a favour and stay away from these clowns.