Morayfield Mower Centre

The worst service I've ever experienced - wish I'd read these reviews before going there. I decided to buy one of their self propelled mowers after being assured that they were a family company and would only sell a mower to a customer if they were totally satisfied it would suit the customer's needs. I asked if I could start it up and check the drive speed to make sure it would be suitable. They said this was not possible as if they put oil and fuel in it, it would be considered second hand, and that in could just slip the drive if I needed to go slower. I should have smelt a rat! When I got it home I found it was a lot faster than my old mower (33% faster I have since found out) and was not mowing the grass correctly (leaving clumps when mulching and odd blades of grass). It was obviously far too highly geared for my application and the drive was of the type that must either be fully engaged or disengaged (no slipping or feathering of the drive as per the manual and advice from the manufacturer, who I later contacted. The manufacturer's tech staff admitted it was a highly geared unit and said there was a "Slown Down Kit" available and gave me the part number). When I rang to complain I was asked to bring it in and they would show me how to use it!!!! After using mowers from push reel mowers, Victa toe cutters, to the latest walk behinds and self-propelled, plus horse and tractor drawn mowers and rideons over a period of 55+ years in areas from Victoria to the Northern Territory and everywhere in between, I think I know a little bit about using mowers. In addition to that I've had extensive mechanical experience. I took the mower back where I patiently watched their demonstration on how to use it and was informed there was no way it could be returned. The when I asked if the speed had been modified, I was informed it was fine and to just not push the drive engagement lever as hard. When I pointed out this was against advice in the manual and against manufacturer advice, I was told, "GET A LIFE" and the manager walked off. DISGUSTING, DECEIVING CONDUCT BY PEOPLE WHO DON'T KNOW THEIR PRODUCTS AND DON'T CARE ABOUT THEIR CUSTOMERS. I've had to buy another mower which I got from a big mower place a little further north - what a difference - demonstration before buying and friendly, knowledgeable service. This mower does the job perfectly.

I will never be dealing with this shop again. I took my chainsaw( which I bought from them) to get repaired for perishing fuel line. It turns out they only replaced the one that broke. After a few uses another that had not been replaced broke, and evidently damaged the carby and I was expected to pay for repairs that nearly equaled the value of a new chainsaw. They weren't interested that they hadn't done the job properly the first time, and wouldn't even meet me half way. In the past they were always distant and uninterested when I have taken the chainsaw in. The first time I picked it up after the broken fuel lines they were rude and told me to use fuel preservative like speaking to a bratty child. I am not some low life, but a well educated professional that spent my younger years on a farm(and a few of my older ones) tinkering with equipment. I have used fuel preservative in all my fuel for years. I also empty the tanks and run them dry (except for my blower which is used very regularly). No other machine has perished or hardened fuel lines, and all are older than this chainsaw. Very poor form, and disappointing from a local business.