Moe & Co, Stanhope Gardens, NSW

I would give a negative zero star, but unfortunately I can’t. On Friday 15th Dec, we visited Moes & Co Stanhope Village store for a full colour. We have been to the store 3 times including today, the first time was good the colour turned out nice and Selina ‘acted’ nice. However, the second visit couple weeks ago was were the downfall started and true colours of the staff started to show, firstly, we made an appointment at 2 pm and we’re seen 50 minutes later, we understand that it is Christmas season and it does get busy, we’ve had a business so we know exactly what prioritising means during peak hour. Even so we wanted Selina to do the colour, because after the first visit we trusted her, however she wouldn’t leave her client for a couple mins just to put colour in the hair. The constant excuses that I can’t leave my client and because they were late we just got behind and not everyone here is qualified to do my job, just be mindful the client she was attending prior only required a blow dry and straightening which I’m sure isn’t rocket science nor hard to do and could have easily been left for another hair dresser to do rather than making us wait so long, we were happy to wait 30 mins but nearly an hour was unbelievable considering an appointment was made which they couldn’t understand. Additionally, they don’t even check the appointment book so of course they are going to continuously run behind. It’s not my problem if your staff are not qualified enough to do certain ‘tasks’ which is honestly the first time I’ve heard of such a thing, it’s like being an accountant and not knowing how to make your tax. Speaking of which, Selina said when you go to a medical centre you have to wait this long, firstly, that’s for health reasons anyone would wait, secondly, that has no relevance nor would anyone wait that long if an appointment has been made, if that were the case, no one would even make appointments. They even encourage their clients not to make appointments, I heard it today myself. Anyways, Selina kept saying we asked you that someone else can do your colour as I can’t leave my client, even after we explained everything as above, she still failed to understand and was constantly arguing. During the colour it was extremely rushed, it came out way too black with the excuse being as usual our fault, with using box dye which is why it came out that way, yet the first time we did it was even more raw hair and the colour was definitely reddish and proper, so that made absolutely no sense and since the first time we hadn’t touched box dye anyway. With the washing after the colour, the blonde hair girl completely sucked, it’s concerning that the staff doesn’t even know how to wash someone’s hair, when we said this to Selina she argued yet again that the colours washed out even though the hair felt super dirty, as soon as I came home I had to re wash which was yet again more wasting my time because these people can’t do their job right. In accordance to payment, we were quoted $75 yet every-time the price continues to increase, one minute they say $85 then $95 when clearly we were quoted an amount completely different which is complete misleading. On top of that the surcharge (which was complained in the past) is not disclosed until after the payment is made, which I’m assuming other clients wouldn’t even realise. Anyways, regarding todays visit, I went back solely because I thought this time they would do a better job however the experience was so appalling that I am completely disheartened with going to any hair dresser again yet alone this place, I would never ever recommend this place to anyone! This time, Tina (owner) approached us saying we’re never happy with their services, which we were kindly explaining again as usual the most useless excuses were made and she didn’t even want to understand us let alone try, regardless we thought maybe since they know the last experience was bad this time it should be fine.