MAYFAIR DRY CLEANING (Hawthorne QLD)

DO NOT GO HERE! Very unprofessional business. The business will only take your money and in return you will receive damaged clothes you are unable to wear again. The experience from start to finish has been extremely poor, very stressful and unsatisfactory. I wonder how this business can last over 50 years in the industry – this is what they say to you when you advise how they can destroy a garment worth over $500. I took two garments (one Sass and Bide Silk Jumpsuit and a Zimmermann dress here for dry cleaning) I picked both items and checked the items in the store (they never check the clothes before they give them to you – they just try to take your money). The Zimmermann dress was fine (thank god!) but the silk jumpsuit was the exactly the same as I had taken it there for cleaning – slight makeup stains near the strap and chest area. I explained this this was not clean and I wanted this mark to be cleaned and removed. The lady had said they could use harsher chemicals to get stain out but I would need to sigh a waiver (Basically stating if the item gets ruined – it would be my responsibility and they would not be liable for any damage) I advised I didn’t want the harsh chemicals and I just wanted a ‘normal professional dry clean’. Long story cut short. I picked up the jumpsuit and checked again and the makeup stain now had shredded cuts throughout the silk and holes through the legs of the jumpsuit!! I was devastated. I could not wear this item again. The lady asked me was “It like this when I handed it in”!? This was back on 8 February 2021 and the amount of phone calls and constant conversations with Teesha and another lady – It was very hard to get in contact with the owner Emanuel – I had to chase around for Emanuel number and was constantly told he was in the factory and ‘busy’. They blamed the manufacturer – Sass and Bide for the fault (shredded silk and holes!) and also blamed the fact that I had never dry cleaned before (why would that matter?) After a lot of phone conversations - Emanuel sent it back to a factory for testing – he said it would take 2 weeks – 3 months past ! - I only was told 9 April 2021 that the testing report had come back. (I had phoned numerous times in between to find out what was going on to be told it was sent to America for testing!!) The Manager Emanuel never called me back again! – They said the test results came back and it was the manufactures fault after all that. No compensation and no refund of the dry-cleaning of the garment and NO APOLOGY just a lot of stress and constantly following up and now out of pocket for over $500.00 – DO NOT GO TO THIS DRYCLEANER – You’re clothes will be ruined and they take no responsibility!