Katrina's School Of Hair & Beauty, Morayfield, QLD

I’d like to lodge a formal complaint about the business. Yesterday I came in for a hair appointment. I showed the trainer & student my inspiration photos. Both student & trainer agreed that it was possible. My original colour I walked in with was blonde. When I sat down in the hair dressers chair the student proceeded without even covering me with a cape & had to remind her to put 1 on before she damaged my clothing with bleach. When I noticed they wanted to do a full head of foils I questioned it as I didn’t want any blonde or grey added to my hair as my inspiration pic is a warm chocolate brown with lowlights. After 6 hrs my hair was 70 yr old salt & pepper grey. I complained that it was terrible & trainer brooke agreed that the hair was done wrong & had arranged for colour correction today. Now Katrina’s has cancelled my appointment because they refuse to fix the screw up I should be invoicing Katrina’s for the damage done to my hair, colour correction, emotional damages, my time, my fuel Extremely disappointed & happy to give Katrina’s the opportunity for a professional to fix it or pay me the compensation to correct the mistake. Throughout the 6 hrs I was at there I kept question what they were doing as it was obvious that they weren’t listen to my concerns. I have a stained face from the sloppy work the student did & the trainer didn’t nothing to correct this.