Hanrob Dog Training Centre, Heathcote, NSW

I sent my little dog to Hanrob , I'm so disappointed , I picked her up I could feel all the bones in her body , she had lost 200 g this would not be so bad if she was a bigger dog but she only weighs 2.6 kg so that was a lot for her frame, I think how they get to train them is by starving them, I should have known when they said they were given her my dog she has never eaten that in her life, guess she had no choice. Then to top it off she has come home with what I think is kennel cough hopefully it's that and not canine influenza, she is a tiny dog with not much hair so I sent her with a heat pack for nighttime guess what that was still in the bag that the food I packed for her was there also. You should be ashamed of yourself a it really should be what the owner want for there pet not what is convenient for the staff . Animal lovers B*******!!!!!

Before you book your dog at Hanrob I would like to bring to your attention to Clause 10 of Hanrob Terms and Conditions: “Under no circumstances will Hanrob, or its employees or agents, be held responsible for Paralysis Tick, Canine Influenza, injury, death, loss or damage of any kind whatsoever, whether or not caused by any negligent, act or omission of Hanrob, its employees or agents, that may occur to any pet staying at Hanrob”. Their website looks great but my experience with them was very disappointing. My dog got sick with Canine Influenza a week into the three week training/boarding program at Hanrob Heathcote. He was checked by the vet and quarantined for the rest of the stay (consequently received minimal training). A day before scheduled pick up (10 days after the initial vet visit) Hanrob has advised that the dog’s condition has even further deteriorated. I went to collect him immediately. He was skinny, coughing, sneezing, sad looking dog. Hanrob staff advised that they will conduct an investigation into the matter and get back to us with an explanation as to how his condition could get so bad. Two months later, after numerous attempts to follow them up, we are still waiting to hear from them. After talking to several other dog owners that have placed their dogs in Hanrob’s care, I have uncovered that their dogs also have returned from Harob infected by Canine Influenza. They have thought that their case was an exception and were given the same excuses of “these things happen” and undertakings of “an investigation”, to no avail. In addition I have found out that the dogs are not fed “chicken and rice” as advised when making the booking, but dog rolls and rice which is certainly not something I would be feeding my purebred dog at home. The total payment for the training that was supposed to be charged on the first day of the program was also taken out of my credit card 2 days prior without my consent. No discount/refund/any compensation was offered for this terrible experience. Throughout the whole stay Hanrob was extremely difficult to contact in order to obtain an update on my dog. There was no e-mail, photos or Skype as advertised on their website. My dog has recovered well under home care but I will not be returning to Hanrob. For a business that prides itself on a reputation and care for animals, Hanrob have shown little care when things go wrong. Their lack of customer service and genuine concern for animals under their care is disappointing. The overall experience was extremely stressful for our family.