Handles Plus, Parkside, SA

The 1 star rating is as low as I can go, If negative was available as an option I would have gone for that. Terrible, unethical, immoral customer service involving misselling and a refunds exchanges policy that attempts to force you into buying more expensive products. If that isn't enough for you to rethink frequenting this establishment then read on, and I'll explain my experience. I selected a couple of passage sets of door handles that I liked from their showroom and when asked if there was anything else I needed I said "Yes, latches for them." I was duly supplied with a couple of small $12 tubular latches. When I got home and tried to assemble them I found that the there was a lot of friction in some of the handles (and not others) and the small latches were insufficient to overcome the friction and weight of the solid stainless steel handles and bring them to horizontal. I returned to the store to return them as they didn't work as I expected. The reply I got was "Well no, of course they don't, you need a larger mortice latch, not a small tubular latch. There's nothing wrong with the handles. See..." [he demonstrated by installing them on a mortice latch in the store, they did work] It was then that I discovered that the store doesn't do refunds if the customer "changes their mind" only if a product is faulty or isn't fit for purpose. Also they have a 7 day refund policy, which is a pain if you buy on a Saturday and can't get back to the store until the following Saturday. As I was talking to the person that had actually selected the latches for me, I asked him why, if he knew that I would need a larger latch, he had selected the small ones for me. His answer astounded me.... "Well would you have bought the handles if you knew you needed a $90 latch?" I was so shocked that I didn't actually answer. His reasoning was then that it was the latches were "not fit for purpose", not the handles, and that they would happily exchange them two of the $90 mortice latches, but would credit the price of the small tubular latches I "had bought in error" without the 20% deduction for a restocking fee [!] As 'luck' would have it, the screws that tie the face plates of the handles together when installed were bent and so the handles wouldn't have installed properly anyway, so I was able to insist on a refund (rather than have him replace the bolts from another set). If that hadn't been the case, I would have been forced to purchase the larger latches or be stuck with 2 sets of door handles that were useless. I wonder how many people have been caught in this sneaky trick?