Hairhouse Knox City, Wantirna South, VIC

A year on and I'm still growing my hair back! (it's down to my ears now). When I started going there I had long (waist length), healthy curly hair and just went in to get foils done occasionally. Despite almost always walking out of there looking like a stripy tiger I kept going because I felt bad cancelling the appointments. Then one day the hairdresser suggested a perm treatment to "relax" the curls (after I enquired about Keratin treatments which I later found out they didn't actually offer which is why they talked me into a perm). I asked about the possible damage and was told not to worry, that it was very mild and wouldn't really hurt my hair - I stupidly agreed to it. After that my hair was fragile but was still hanging in there. It looked awful though - it was a disgusting, dry, frizzy mess, not the soft waves I'd been told I'd have. At my next appointment I mentioned (very nicely) that I'd been disappointed with the results. I was given a bit of fake sympathy and some extra conditioner when they washed my hair. The next time I went in I mentioned it again and also asked that they be gentle with my hair due to the damage. The hairdresser said that instead of blow drying my hair she would use the straightening iron as this would do less damage. Boy was she wrong! I could feel the iron sticking to my hair and asked a few times if she'd used a heat protectant as I didn't see her put anything in my hair. She said she did but I think she forgot and didn't want to admit it so she kept going. When I started to smell burning hair though, I asked her to stop and she just said "It's ok, I'm nearly finished"... My hair was falling out on the counter as I was paying her. Within a week or two almost all my hair fell out, some patches were 1cm short others were perhaps 10cm long - not a good look. When I called to tell them about this the manager wouldn't even take the call, they wouldn't refund the cost of my last appointment let alone compensate me for the loss of my hair and didn't even offer an apology other than "I'm sorry you feel that way", personally I'd have preferred "I'm sorry we did that to you". Even a free wig would have been something, considering... The fact that it's a year later and I'm still upset enough to write this review should be enough of a warning to you to avoid this salon at all costs!!! Please don't let these people near your hair! Yeah, it's only hair and it does grow back.... but it'll take years...