Forever Fences, Cooks Hill, NSW

Shannon is the owner, Nick is contractor who does the work. Both requested nearly $2k cash on completion, no time so Shannon accepted bank transfer but not debit/credit card. Afterwards, I asked them to replace their damaged end cap & 2 damaged posts. Nick couldn't find anything 1st time & claimed to fix end cap & spray paint patch powder coated posts. Posts appeared untouched. Shannon said he'd come out to look that week. Chased nearly a week later, said he was sick. Eventually agreed to replace 1 post but was replaced with another damaged post. Are they using factory seconds? Asked for Nick's details twice for Dept of Fair Trading claim. Will see if I ever get another response.