End Of Lease Cleaning Melbourne

Unethical, untrustworthy and nothing more than a money grabbing scam

Unreliable and unethical cleaning agency I have come across. This is the worst experience I have had and apparently plenty others experienced the same situation (CHECK REVIEWS). The person I liaised with was Michael aka Mihir, and he gave me a quote on call for END OF LEASE CLEANING, which in comparison with other quotes I received, was reasonable. However, I decided to consider them after fair bit of research, but they jacked up the prices the second time I called. I still decided to go ahead with them relying on the customer reviews online. The job was for 5hours as mentioned by him starting 8am on 15th Mar 2022. With no discussion on whether there is an initial deposit or not, Michael waited till the last min to send the bank account details late the previous night of the job. This gave me no time to cashout the full amount for the 8am start the next morning. With the intention to pay them in cash the next day when they start the job, I received a text that the cleaner would be arriving 30 mins late from the start time. This change of timing caused me a great deal of inconvenience as I had a doc's appt at 8.30am. Had to reschedule the appt to open up the rental for the guy. Right after the guy inspected the place, Michael called me to say the price would now be $130 more than he quoted since the guy would need more time to clean and thus extra money. This was disappointing in itself, but in order to decide I asked him for a few mins to make up my mind, only to be said that he would be sending his guy off to another work while I thought about it. It was clear that his intentions where on the extra bucks given my End of Lease cleaning required most of their time until afternoon. I lost a day's pay to accomodate for this agency's work. With the pictures of the house sent a week prior to the job, and having to drive 35kms, this was a rude awakening. UNRELIABLE, UNETHICAL, and being rude to customers after causing the inconvenience, cannot be trusted. IF YOU DO NOT WANT TO BE STOOD UP OR CHEATED ON, BE WISE TO CHOOSE SOMEONE ELSE. They are only after your money....