Carville Dry Cleaners Pty Ltd, Carlingford, NSW

If you need a reliable dry cleaner, give Carville at Carlingford Court a miss. I have used them on a number of occasions, disappointed that they promise clothing to be ready for a specific pick-up but when you go to pick up they say they need extra time. A phone call could have avoided the inconvenience of time taken to visit their business multiple times to collect the item/s. The last time I used their 'service' this delay tactic was in play - on that occasion stating they needed to re-run the process to get a better result. I trusted they knew what they were doing and left my favourite jumper in their hands - it was an expensive angora /silk jumper handmade in Bolivia, purchased from a country outlet in Victoria. I had spilled a small amount of coffee on this cream coloured item and would have had a much better result hand-sponging the mark rather than committing to Carville. I was turned away a number of times when I arrived to collect my prized jumper because they wanted ‘more time to gain a better result’. On the final occasion I attempted to retrieve my jumper the owner of the business said she was “afraid” to show me my jumper - she eventually did: it was shrunk to a size suitable for a Barbie doll. I was devastated. The proprietor promised to source the maker of the jumper and said she would replace it. I did a lot of research, spoke to the original seller who no longer imported clothing from Bolivia, but I found a supplier in the USA. The proprietor was not interested and withdrew her offer to assist in replacing my jumper with an offer to pay me $150 – a fraction of the cost of the jumper. I eventually decided to accept the $150 given there appeared to be no alternative remedy but found the proprietor not true to her word, she quickly changed the offer to $50 then withdrew altogether within the same conversation. I was sadly disappointed by both the quality of the work and the way i was subsequently treated by this business.