Auto Masters, Northbridge, WA

I took my car in for a service and they were very professional and did an excellent job. When I was speaking to them I was told that the new owner Jason took the business over in May.

Automasters fitted an alternator to my vehicle without the base nut, so that the ring terminal was flat against the plastic base of the alternator. The ring terminal was then tightened down hard so that the ring terminal through which the charge was conducted to the battery had a plastic base, rather than a metal base. I returned my vehicle to Automasters Perth, in Northbridge, when the first alternator they fitted eventually failed, and they fitted another alternator. There was clear black and burning evident at the terminal. However, I continued to experience charging problems with my car. I returned the car to Automasters Northbridge, but they told me the alternator was charging correctly and nothing was wrong. Eventually, while driving far away from home, the alternator failed completely, with the ring terminal fusing into the plastic base on which it was incorrectly fitted, with my ABS braking failing, my SRS airbags failing, and the engine losing power suddenly - stranding me on the side of the road. I did not have phone coverage. I was very fortunate it did not cause a serious accident - no ABS and no SRS airbags. Please see photos attached as evidence of the burning and heating damage - which a qualified mechanic informed me could have caused a fire under the bonnet. That Automasters Northbridge could incorrectly and unsafely fit an alternator TWICE in this way bamboozles me. And how did they not pick it up when I took my car back to them? I am told this is mechanics/autoelectrics 101. When I contacted Automasters Northbridge, giving them photos of the alternator terminal, I was treated with disdain. Despite me having given Automasters 2 opportunities to make good on their incorrect and unsafe fitment, I was told I should have returned the car to them to fix and because I didn't, they would not cover the cost of my new alternator. Needless to say, currently, I am taking Automasters Northbridge to court. As a registered psychologist, I am appalled that a business can treat people like this. Paul Smith