The Cheesecake Shop in Bundaberg South is known for its helpful and welcoming staff, hygienic environment, and high-quality products. Some customers have had issues with specific cake orders not meeting their expectations, but overall, the shop is praised for its great customer service and delicious desserts. One customer was impressed with the assistance they received when ordering a cake for a wedding, and another was grateful for the shop's quick help when another place cancelled their order.